Brain Corp and Tennant: Elevating robot service standards in US and Canada

Overview

When investing in a cleaning robot equipped with advanced autonomous technology, service reliability becomes essential. For customers across the US and Canada, the partnership between Brain Corp and Tennant delivers cutting-edge autonomous cleaning robots alongside a high quality and robust service ecosystem designed to maximize uptime and provide financial predictability. Here’s why this matters and how our service model stands out.

Why service agreements are crucial

Floor scrubbing robots now handle essential cleaning tasks across facilities—which means keeping them up and running is critical. Tennant’s Gold and Silver AMR Service Plans are built to support that need, helping operations stay efficient and on track at any scale.

The Gold Plan is ideal for organizations that want minimal disruptions. It covers component defects, includes scheduled maintenance, offers next-business-day on-site service, and gives customers access to immediate phone support from trained technicians.

The Silver Plan suits those who prefer a focused approach—prioritizing consistent maintenance and consumables replacement to extend performance and longevity.

Different businesses have different needs. That’s why these plans were built with flexibility in mind. Some plans offer broader coverage; others focus on the essentials. This gives operators the freedom to choose the level of support that best fits their environment and operations.

With either plan, customers can count on reliable performance and a partner who has the expertise and scale to keep autonomous equipment running strong.

Flexibility to match your needs

In partnership with Brain Corp, Tennant offers flexible service options for autonomous cleaning robots so businesses can align support levels with their specific operational goals.

For those looking to minimize downtime and avoid unexpected costs, TennantTrue® AMR Gold and Silver Plans provide a clear path to consistent performance and peace of mind. From expert technician support to scheduled maintenance and OEM parts, these plans are designed to keep BrainOS®-powered Tennant robotic floor scrubbers running at peak efficiency.

Whether a plan is bundled upfront or added later, customers can expect a service experience that reflects the same innovation and care that goes into every cleaning robot maximizing uptime through superior servicing.

For floor cleaning robots, uptime is everything. Tennant’s US and Canada service model offering includes:

• Service response options: Customers can benefit from next-business-day on-site response if service is requested before 1 p.m. CT.
• Fast, knowledgeable support: Virtual support is available Monday through Friday, 7 a.m. to 6 p.m. CT (excluding holidays), connecting customers to expert representatives.
• Planned maintenance: Scheduled maintenance by factory-direct technicians who are highly experienced with Tennant and BrainOS® equipment.
• OEM parts: Only TennantTrue® parts and consumables are used, maximizing robot uptime and performance.
• Extensive coverage: A network of over 500+ technicians and service partners ensures prompt, professional support across North America. All service is performed by trained Tennant technicians who are fully equipped to handle the complexities of autonomous equipment and know how to keep BrainOS®-powered robots performing at their best.

Why it matters for your business

Investing in a robotic floor scrubber means expecting results you can trust, day after day. The collaboration between Brain Corp and Tennant is built around more than smart tech—it’s rooted in a shared commitment to keeping your operations running smoothly. Whether you're overseeing one building or dozens, this partnership is designed to keep your floors clean and your workflow on track.

With Tennant AMRs powered by BrainOS®, you're choosing automation backed by service, support, and a track record of performance that scales with you. No other vendor can match the proven scale, performance and service that comes with these floor cleaning robots. 

Customer-centric service delivery

Tennant’s approach to servicing autonomous cleaning robots reflects its commitment to customer success. With a network of trained experts and a robust infrastructure, Tennant provides unparalleled support for the advanced components in BrainOS®-powered robots.

Here’s what stands out:

• Experienced technicians with deep knowledge of Tennant and BrainOS® systems
• Predictable costs with fixed pricing options and scheduled billing (pre-pay or monthly)
• Virtual and on-site support tailored to customer needs
• OEM parts and consumables for optimal robot health

Ready to take the next step?

Whether you're looking to enhance uptime, streamline maintenance, or ensure predictable service costs, TennantTrue® AMR Gold and Silver Plans are here to support your success. With Brain Corp's innovative technology and Tennant’s industry-leading service, facilities gain more than just autonomous floor scrubbers—they gain confidence in your operations. Let’s build a cleaner, more efficient future together.