Brain Corp and Tennant: Elevating robot service standards in EMEA

When investing in a cleaning robot equipped with advanced autonomous technology, service reliability becomes essential. For customers across Europe, the partnership between Brain Corp and Tennant delivers cutting-edge autonomous cleaning solutions alongside a robust service ecosystem designed to maximize uptime and operational efficiency. Here’s why this matters and how their service model stands out.

Why service agreements are crucial

Robots integrated into cleaning operations are not just tools; they’re vital for ensuring consistent and efficient facility management. Recognizing this, 100% of Tennant robots in EMEA running on BrainOS® come with a comprehensive service agreement. Furthermore, with rental fleets making up 40% of deployments in EMEA, these agreements often come included, giving customers peace of mind from the outset.

This proactive approach ensures that customers can rely on their robotic systems without worrying about unexpected downtime or repair costs, making operations smoother and more predictable.

Maximizing uptime through superior servicing

For cleaning robots, uptime is everything. Tennant’s service model is designed with uptime as a priority, offering standout features such as:

• ‍Service time frame options: Customers can select service windows of 24, 48, or 72 hours based on their operational needs. This flexibility allows businesses to tailor their maintenance schedules for minimal disruption.‍
• Fast, flexible support: All AMR machines in EMEA are sold with a Full-Service contract—either PRO24 or PRO48—offering a 24- or 48-hour response time depending on the selected plan (including weekends in some countries). In fact, when service is requested before 10 a.m., a technician is frequently on-site by the afternoon—sometimes even sooner. For example, in countries like Portugal, same-day response is standard. ‍
• Spare parts availability: While some manufacturers/distributors may lack critical robot components locally, Tennant ensures that spare parts are readily available across Europe. This eliminates delays caused by shipping and ensures faster resolution of issues.

Customer-centric service delivery

Tennant’s approach to servicing robots reflects its commitment to customer success. With a network of trained experts and a robust infrastructure, Tennant provides unparalleled support for the advanced components in BrainOS®-powered robots. Key differentiators include:

• Specialized expertise: Technicians are thoroughly trained on both BrainOS® technology and Tennant’s robotic systems, allowing them to diagnose and resolve issues efficiently.
• Localized service: With a strong European presence, Tennant ensures customers have access to timely, localized support whenever needed.
• Predictable costs: Service agreements simplify budgeting and eliminate unforeseen expenses, making operational costs more manageable.

Why it matters for your business

Investing in a cleaning robot is about more than technology; it’s about ensuring that technology delivers consistent results. The partnership between Brain Corp and Tennant goes beyond innovation by building a service framework that supports operational excellence. Whether you manage a single site or a network of facilities, this partnership ensures your cleaning operations remain uninterrupted.

When you choose Tennant AMRs running on BrainOS®, you’re not just buying advanced cleaning technology—you’re securing reliable performance and peace of mind at scale.